Trak vs Jobber
AN ALTERNATIVE TO
JOBBER
Trak and Jobber are both web-based trade management apps. While Jobber has four different payment options which affect your level of access to features, we’ve chosen to compare the Connect plan, as they advertise it as their most popular with users. Jobber offers a couple of features which Trak does not, including the customer portal and online booking system. However, Trak offers SWMS, file annotations, and a more complete Tasks feature.
Feature comparison
Price
Jobber Connect is priced per month for up to a certain number of users and your access to some features is limited. Trak is just $1 per job you create.
Number of Staff
Trak does not place limits on how many users you add to your company. On Jobber’s Connect plan, companies can only have up to 7 users. There is a plan with unlimited users, although it’s almost double the cost at $279 per month.
Subcontractors
On Trak, you can add subcontractors to your account for just $1, and while they have limited access, they can view all that’s needed to get the job done. Jobber has “limited workers”, but they can only view their schedules or the location for their job.
Customisable Permissions
On both apps, you’re able to control the information that your team have access to. On Trak, you can create as many different user groups as you need and then adjust the permissions of each.
Customer Portal
Jobber has a ‘Client Hub’ which allows customers to approve quotes, check schedules, make payments, view and print receipts, or send off requests for jobs. Trak does not currently have this feature.
Quoting & Invoicing
On both apps, you’re able to create professional, itemised quotes and invoices to be shared with clients.
Payments
Both apps allow you to manually enter payment such as cash or cheques. On Trak, you can link Stripe for credit card payments and BPAY so your clients can pay through instalment plans. Jobber also allows for payment via credit card and has a card scan feature which saves time for workers in the field.
Scheduling
On both apps you’re able to schedule jobs. For Trak, you can view and add entries to the job scheduler, user scheduler and also schedule non-job related items which your company specifies (e.g. sick days or RDO’s). On Jobber, you can also schedule tasks, calendar events and visits.
SWMS
Trak allows you to create professional looking SWMS compliant templates for workers to fill out quickly while on the job. Jobber does not have this feature.
Report Builder
Both apps allow you to create reports from scratch to suit your company’s needs. Examples could be site inspection forms or job completion reports.
Custom Fields
Both apps allow you to add custom fields so that you can easily make note of information that’s important to your company specifically.
File Attachment
On both apps, you can upload files and images to jobs, quotes and invoices. On Trak, you’re also able to add attachments to notes, tasks, reports and SWMS.
Annotations
Trak allows users to add annotations to files that have been uploaded. Jobber does not have this option.
GPS Locator
On Trak, users can check in and out of a job, which pinpoints their exact location and adds entries to their timesheets. Jobber has real time GPS tracking on their users.
Tasks
Trak allows you to create tasks within jobs, which can be assigned to users and have due dates. Jobber allows you to add ‘Basic Tasks’ into a calendar
Statuses
Both apps allow you to apply statuses to jobs, quotes and invoices.
Customisable Statuses
As each business has a different way of operating, on Trak you can create custom statuses for your company. Jobber only offers the default statuses.
Signatures
Both apps offer a feature that allows for signature collection. On Jobber, this is for jobs, quotes and invoices. Trak also allows them on SWMS and reports.
Accounting Integrations
Trak offers a one way integration with Xero, where data such as clients and invoices can be pushed to the software, and also offers data exports for MYOB. Jobber only integrates with Quickbooks.
Offline Access
Neither app currently offers an offline mode as they both require internet access for use.
Knowledge Base
Both Trak and Jobber offer knowledge base articles or how-to guides.
Support Videos
Both apps offer a series of instructional videos to help users work out the app.
Live Support
Both apps offer live support for all users, including email and in-app chat.
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Is something wrong or missing in this comparison?
Let us know at compare@tradetrak.com.au
