Skilled Plumbing Group is a Melbourne plumbing business working across industrial, commercial, rail, construction, multi-unit development and residential jobs. The work runs from planned commercial projects through to emergency callouts and make-safe work, plus gas fitting, drainage and sewer, and carbon monoxide testing.
That mix is the hard part. A team of more than 20 spread across sites of very different shapes, some booked weeks out, some phoned in that morning.
Scheduling a team of 20+
With that many people on the tools, the schedule is the business. Skilled Plumbing run theirs in Trak, so the office and the field are working from the same view of the week rather than a whiteboard and a group chat.
Because Trak has no cost per user, everyone who needs to be in the system is in it. Adding a plumber to the schedule doesn’t add to the monthly bill, so there’s no reason to leave anyone out or share a login.
SWMS and compliance
Rail and commercial work carries a compliance load that residential jobs don’t. Every site needs the right Safe Work Method Statement, signed by the right people, and retrievable later if anyone asks.
Skilled Plumbing use Trak’s SWMS builder and compliance documents to keep that paperwork attached to the job it belongs to. Documents get signed off on site from a phone, and they stay with the job record rather than in someone’s glovebox or a folder on the office computer.
That matters most when the question comes months after the work is done. The document is where the job is.
The setup
Scheduling and compliance are the two pieces doing the heavy lifting here. Jobs are booked and dispatched in Trak, SWMS and site documents are built and signed against those jobs, and the whole team has access without the per-seat maths that usually comes with a business this size.