Locked Security Doors makes and installs Australian-made security doors, screens and window screens across Melbourne’s northern suburbs. Nothing is a stock size. Every opening is measured at the house, the door is custom made by Australian fabricators, and the same person who measured it comes back to hang it.
It’s largely a one-person operation, which shapes what the software has to do. There’s no office team to pick up the paperwork while the owner is on the tools.
Quoting is the bottleneck
When every job is made to measure, every job needs its own quote. Sizes, mesh type, lock, hinges, colour. Customers choose from the standard Dulux range, timber-look finishes or a custom powder-coat match, and each of those changes the price.
Building that from scratch every time, in the evening after a day of measuring and installing, is where the hours go for a sole operator.
A product list doing the work
Locked run their materials and options as products in Trak, with pricing attached. Quoting a job becomes a matter of picking the right items for that opening rather than retyping specifications and re-checking prices.
The components come from established suppliers, Austral Lock, Capral, ScreenGuard, 3M, Dulux and others, so the same items come up job after job. Once they’re in the product list with current pricing, they’re reusable.
Itemised quotes also make the job clearer to the customer. The line items show what they’re paying for, which matters when a made-to-measure door costs more than something off the shelf and the difference needs explaining.
The setup
Products and quoting are the two pieces in use here. The product list holds the materials, hardware and finishes with their pricing; quotes are assembled from those items and sent from the field. For a business where the person quoting is also the person measuring, fabricating the order and installing it, that’s the part of the day worth getting back.